Policy Statements
Quality Policy
ECS is committed to implementing, operating and continually improving an appropriate quality management system, policies and processes to enable the delivery of the highest practicable quality products and services. ECS is committed to fulfilling client requirements, obligations and delivering a consistently high level of service to clients and interested parties.
The quality management system provides the framework for identifying opportunities for improvement and controlling risks to the quality of products and services through setting and reviewing objectives thus maximising our potential to enhance client satisfaction and the satisfaction of other interested parties such as suppliers and business partners. It provides all interested parties and clients with the confidence that the provision of services and products will be delivered consistently and cost-effectively to predetermined high standards.
We recognise that our business relationships require on-going commitment to achieving business excellence at every level of ECS and its supply chains.
Information Security Policy
ECS is committed to implementing and operating an appropriate information security management system, policies, processes and controls to maintain the confidentiality, integrity and availability of its, and its clients’, information and information processing facilities.
The primary objective is to ensure that ECS fulfils all of its information security obligations to clients and other interested parties.
The information security management system provides the framework for identifying opportunities and controlling risks to information security through setting and reviewing objectives, the implementation of operational controls and continuous improvement, thus maximising our potential to fulfil all information security obligations to clients and other interested parties, such as suppliers and business partners. It provides all interested parties and clients with the confidence that their information and information processing facilities shall be kept appropriately secure whilst under the control of ECS.
We recognise that our business relationships require on-going commitment to achieving business excellence at every level of ECS and its supply chains.
Complaints Management Policy
ECS is committed to implementing, operating and continually improving an appropriate complaints management system, policies and processes to encourage clients and other interested parties to give feedback and to enable effective and efficient resolution of all complaints. ECS is committed to fulfilling client requirements, obligations and delivering a consistently high level of service to our clients and interested parties. ECS takes all reasonable steps to ensure there is no detriment to a complainant from raising a complaint. Positive and negative feedback are actively encouraged.
The complaints management system provides the framework for identifying opportunities and controlling risks to the products and services through setting and reviewing objectives thus maximising our potential to enhance client satisfaction and the satisfaction of other interested parties such as suppliers and business partners. It provides all interested parties and clients with the confidence that the provision of services and products will be delivered consistently and cost-effectively to predetermined high standards.
We recognise that our business relationships require on-going commitment to achieving business excellence at every level of ECS and its supply chains.
Privacy Policy Statement
ECS is committed to implementing and operating an appropriate personal information management system, policies, processes and controls to maintain the confidentiality, integrity and availability of its, and its customers’ personal information and comply will data protection requirements.
The primary objective is to ensure that ECS fulfils all of its personal information management obligations to customers, suppliers, staff and other interested parties.
The personal information management system provides the framework for identifying and controlling risks to personal information through the implementation of operational controls and continuous improvement, thus maximising our potential to fulfil all personal information management obligations to customers, suppliers, staff and other external parties, such as business partners. It provides all interested parties with the confidence that their personal information shall be kept appropriately secure whilst under the control of ECS.
We recognise that our business relationships require on-going commitment to achieving business excellence and security at every level of ECS and its supply chains.